Customization

REACH BUILDING tempered glass products are widely used in: construction industry: facade, Windows, doors, curtain walls, etc., home industry: bathroom partitions, table tops, book tables, furniture industry: glass shelves, glass countertops, etc.

Support Custom Services

Including Sizing, Cutting, Edge Treatment, Scrub, Film Or Print Pattern

Order Process

01. Demand Consultation And Confirmation

Confirm the demand, including the type, size, thickness, quantity of glass, etc., customers submit the demand by phone, mail or online platform, we will provide the product quotation and delivery cycle.

02. Sample Confirmation (if required)

If the order is larger or more demanding, we will ask to confirm the sample, including size, color, processing, etc.

03. Sign A Contract

After both parties confirm the contents of the order, sign a formal procurement contract or agreement to specify the delivery time, payment method, quality assurance, etc.

After receiving the order and deposit, the production of tempered glass began. Strict quality control is carried out during the production process to ensure that the products meet the standards.

04. Quality Inspection And Delivery

After the completion of production, the manufacturer will carry out quality inspection. Products that pass the inspection will be packaged and arranged for transportation. Support customers to send QC on-site inspection and online inspection .

Payment Method: Support T/T, DDP, L/C

Delivery Time

According to the customer shipping company booking time delivery. Less than 10000 square meters can be shipped within 7 days.

Mode Of Transport

Default wooden box, according to customer needs to support iron frame, steel frame, all wood batting and so on.According to the customer shipping company booking time delivery. Less than 10000 square meters can be shipped within 7 days.

After-sales support for tempered glass spontaneous breakage

For custom glass orders, after-sales support is part of project reliability. If glass arrives damaged or breaks unexpectedly after installation, our team helps review photos, order details, breakage patterns, and possible causes, so replacement or warranty steps can be handled more clearly and efficiently.

What to Prepare for Glass Breakage Review

01

Photo Records

Take overall and close-up photos of the broken panel, edges, impact area, and packaging if available.

02

Order Information

Share the order number, invoice, glass type, size, and installation condition for faster review.

03

Cause Review & Next Step

Our team helps assess whether the issue may relate to shipping damage, external impact, installation stress, or possible spontaneous breakage.

Warranty Reference by Tempered Glass Type

Different tempered glass options may involve different spontaneous breakage risks, shipping damage coverage, and warranty responsibilities.

Glass Option	Self-Breakage Risk	Shipping Damage	5-Year Spontaneous Breakage Warranty	Best For
Standard White Tempered Glass	~3%	Replacement + Free Shipping	Replacement only, shipping cost borne by customer	Cost-sensitive custom glass orders
Ultra-Clear Tempered Glass	~0%	Replacement + Free Shipping	Replacement + Free Shipping	Projects requiring clearer appearance and lower impurity risk
Heat Soaked Tempered Glass	~0%	Replacement + Free Shipping	Replacement + Free Shipping	Higher-safety projects where risk control is important

Tempered Glass Spontaneous Breakage & HST Notes

Custom tempered glass offers higher strength than standard glass, but rare spontaneous breakage can still happen. These short guides help project buyers understand how to identify breakage, prepare warranty information, and decide when HST is worth considering before confirming custom size, thickness, edgework, holes, and application conditions.

01

Warranty Guide